Shipping & Returns
Last updated: October 27, 2026
We want every Ember order to arrive as it should. Below you'll find information about how we process and ship orders, along with what to do if something isn't right when your order reaches you.
Order Processing
Orders are generally processed within 3–5 business days, excluding weekends and holidays.
During particularly busy periods, launches, or holidays, processing may take a little longer. If a significant delay affects your order, we'll do our best to let you know.
Once your order has shipped, you will receive shipping confirmation and tracking information when available.
During particularly busy periods, launches, or holidays, processing may take a little longer. If a significant delay affects your order, we'll do our best to let you know.
Once your order has shipped, you will receive shipping confirmation and tracking information when available.
Where We Ship
Ember Spices currently ships within the United States.
As Ember grows, we hope to make our products available in more places. Any expansion of our shipping destinations will be reflected on our website.
As Ember grows, we hope to make our products available in more places. Any expansion of our shipping destinations will be reflected on our website.
Shipping & Delivery
Available shipping methods and applicable shipping charges will be displayed during checkout.
Delivery times shown at checkout or provided by a shipping carrier are estimates and are not guaranteed. Once an order is with the carrier, delivery may be affected by weather, holidays, carrier delays, or other circumstances outside our reasonable control.
Please make sure your shipping address is complete and accurate before submitting your order.
Delivery times shown at checkout or provided by a shipping carrier are estimates and are not guaranteed. Once an order is with the carrier, delivery may be affected by weather, holidays, carrier delays, or other circumstances outside our reasonable control.
Please make sure your shipping address is complete and accurate before submitting your order.
Address Changes & Cancellations
If you need to change your shipping address or cancel an order, please contact us as soon as possible at hello@emberspices.com.
We'll do our best to help if your order has not yet been fulfilled. However, once an order has entered fulfillment or been shipped, we may not be able to change or cancel it.
Customers are responsible for providing an accurate and complete shipping address. Additional shipping costs resulting from an incorrect address may be the customer's responsibility where appropriate.
We'll do our best to help if your order has not yet been fulfilled. However, once an order has entered fulfillment or been shipped, we may not be able to change or cancel it.
Customers are responsible for providing an accurate and complete shipping address. Additional shipping costs resulting from an incorrect address may be the customer's responsibility where appropriate.
Returns & Exchanges
Because Ember spices, seasonings, and teas are food products, we cannot accept general returns or exchanges once products have been shipped.
This helps us protect the safety and integrity of every product we sell.
But if something isn't right with your order, we want to know.
This helps us protect the safety and integrity of every product we sell.
But if something isn't right with your order, we want to know.
Damaged, Incorrect or Defective Orders
If your order arrives damaged, you receive the wrong product, or there is another problem with the condition of your order, please contact us within 7 days of delivery at hello@emberspices.com.
Please include:
- your name;
- your order number;
- a brief description of the problem; and
- photographs of the product and packaging, when applicable.
We'll review the issue and, where appropriate, arrange a replacement, refund, or another reasonable solution.
Please do not discard damaged products or packaging until we've had an opportunity to review your request, as photographs or other information may be needed for a carrier claim.
Missing or Delayed Packages
If your tracking information has not updated for an unusual period or your package appears to be delayed or lost in transit, please contact us. We'll help review the tracking information and, where appropriate, work with the shipping carrier to investigate.
If tracking shows that a package has been delivered but you cannot locate it, please first check around the delivery location, with members of your household or neighbors where appropriate, and with the carrier.
If the package still cannot be located, contact us and we'll help determine the appropriate next steps.
If tracking shows that a package has been delivered but you cannot locate it, please first check around the delivery location, with members of your household or neighbors where appropriate, and with the carrier.
If the package still cannot be located, contact us and we'll help determine the appropriate next steps.
Refunds
When a refund is approved, it will generally be issued to the original payment method.
The time it takes for an approved refund to appear in your account may depend on your bank, card issuer, or payment provider.
Original shipping charges are generally non-refundable unless the refund results from an error by Ember or otherwise required by law.
The time it takes for an approved refund to appear in your account may depend on your bank, card issuer, or payment provider.
Original shipping charges are generally non-refundable unless the refund results from an error by Ember or otherwise required by law.
Questions About Your Order
If you have questions about this Privacy Policy or how Ember handles personal information, please contact:
Ember Spices LLC
Utah, USA