Privacy Policy
Last updated: October 27, 2026
At Ember Spices, we value your trust. This Privacy Policy explains how Ember Spices LLC (“Ember,” “we,” “us,” or “our”) collects, uses, and protects information when you visit our website, make a purchase, contact us, or choose to stay connected with Ember.
Information We Collect
We may collect information that you provide directly to us, including your:
- name;
- email address;
- telephone number;
- billing and shipping address;
- order and purchase information;
- account information, if you create an account;
- communications or inquiries you send to us; and
- email address and related preferences when you subscribe to Ember updates.
When you use our website, certain technical information may also be collected automatically, such as your IP address, browser or device information, pages visited, and information collected through cookies or similar technologies.
Payment information used to complete a purchase may be processed securely by our payment service providers. Ember does not need to store your complete payment card information in order to fulfill your purchase.
How We Use Your Information
When you choose to join our mailing list, we may send you occasional communications from Ember, including recipes, stories from The Ember Hearth, product news, and other updates.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in those communications.
Transactional communications relating to an order, payment, shipment, customer service request, or other necessary business matter are separate from marketing communications and may still be sent when appropriate.
Cookies and Website Technologies
Our website may use cookies and similar technologies that help the site function, remember preferences, understand website activity, and improve the visitor experience.
Some cookies may be necessary for functions such as shopping carts, checkout, account access, security, or other website features.
Where required by applicable law, you may be given choices regarding non-essential cookies through the website's cookie settings or consent tools.
How We Share Information
We do not sell your personal information.
We may share information with trusted service providers when reasonably necessary to operate Ember and provide our services. These may include providers that support website hosting, e-commerce functionality, payment processing, shipping and delivery, email communications, analytics, technology, accounting, or other business operations.
We may also disclose information when required by law, to respond to lawful requests, to protect our rights or the rights and safety of others, or in connection with a business reorganization, merger, acquisition, or similar transaction.
Service providers are given information only as reasonably necessary for the services they perform and are subject to their own legal and contractual obligations regarding personal information.
How We Protect Information
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
No method of transmitting or storing information electronically can be guaranteed to be completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining appropriate business and transaction records, complying with legal obligations, resolving disputes, and protecting our rights.
Retention periods may vary depending on the type of information and the reason it was collected.
Your Choices and Privacy Rights
Depending on where you live, applicable law may provide you with certain rights regarding your personal information.
These may include rights to request access to, correction of, or deletion of certain personal information, or to object to or restrict certain uses of your information.
You may also unsubscribe from Ember marketing communications at any time using the unsubscribe link provided in those emails.
To make a privacy-related request, please contact us using the information below. We may need to verify your identity before completing certain requests.
Children's Privacy
Our website and online store are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through the website.
If we learn that personal information from a child under 13 has been collected in a manner inconsistent with applicable law, we will take appropriate steps to address it.
Third-Party Links
Our website may contain links to websites or services operated by third parties. Their privacy practices are governed by their own policies, and Ember is not responsible for the privacy practices or content of third-party websites.
We encourage you to review the privacy policies of third-party services you choose to visit or use.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal requirements.
When we make changes, we may update the “Last updated” date at the top of this page. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or how Ember handles personal information, please contact:
Ember Spices LLC
Utah, USA